PRIVACY POLICY
1. Information We Collect
When you purchase something from our store, as part of the buying and selling process, we collect personal information you give us such as your name, address, and email address.
Additionally, when you browse our store, we automatically receive your computer’s internet protocol (IP) address to help us learn about your browser and operating system.
If applicable and with your permission, we may send you emails about our store, new products, and other updates.
The Order Information we collect is generally used to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with
- information or advertising relating to our products or services.
- We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
2. Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at juandi@mantua.co.za
3. Disclosure
- We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
- We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
4. Shopify
- Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
- If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
- All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American
- Express, and Discovery. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
- For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
5. Third-Party Services
- We reserve the right to disclose your information to third-party service providers
- responsible for gathering, monitoring, and analyzing data. These service providers may undertake a range of tasks on our behalf, such as processing payments, conducting data analytics and research, delivering electronic messages, and hosting websites. Nevertheless, unless we have a lawful reason, we refrain from sharing your personal information with third parties, except for service providers acting on our behalf. When sharing your data with these service providers, we implement all necessary precautions to safeguard your information security.
- In general, the third-party providers used by us will only collect, use, and disclose yourninformation to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
- In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
- Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
6. Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
7. Google Analytics
Our store uses Google Analytics to help us learn about store visits and the pages being viewed. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
8. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of
transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
9. Cookies
Below, we have outlined the cookies utilized on our site. This transparency allows you to decide whether to opt-out of cookie usage.
- `_session_id`, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
- `_shopify_visit`, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
- `_shopify_uniq`, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.
- `cart`, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
- `_secure_session_id`, unique token, sessional.
- `storefront_digest`, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
- `PREF`, persistent for a very short period, Set by Google and tracks who visits the store and from where.
10. Age of Consent
By using this site, you represent that you are at least the age of majority in your province or country of residence, or that your minor dependents are the age of majority in your province or country of residence and you have given us your consent to allow any of your minor dependents to use this site.
11. Changes to this Privacy Policy
- We reserve the right to modify this privacy policy at any time, so please review it frequently.
- Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
- If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
12. Your Rights under POPIA
12.1 Introduction
The primary objective of the POPI Act is to safeguard the rights of individuals whose data is
collected, stored, processed, or distributed. Compliance with POPIA necessitates the implementation of adequate security measures by Mantua to prevent unauthorized access, alteration, disclosure, or destruction of Personal Information and data.
Adaptations to data protection regulations will be monitored, and adjustments to this protocol may be necessary to ensure ongoing compliance with legal requirements.
12.2 Rights
Under the POPI Act, you have the right to:
Request access to your personal information that we hold;
Request correction of your personal information if it is inaccurate, irrelevant, excessive, outdated, incomplete, misleading, or obtained unlawfully;
Request the destruction or deletion of your personal information if we are no longer
authorized to retain it; or object to the processing of your personal information if it is for purposes of direct marketing or for any other reason where such processing is contrary to applicable law.
12.3 Responsibilities
We prioritize the security of your personal information and have implemented appropriate security measures to safeguard it. Access to your personal data is restricted to authorized personnel who are committed to maintaining its confidentiality. Despite our best efforts to protect your information, it's important to note that no electronic transmission or storage method is completely infallible. Therefore, while we take every reasonable precaution, we cannot assure absolute security. By using our websites, products, and services, and/or providing us with your information, you acknowledge and agree that we cannot be held
responsible for any data breaches that may occur.
We shall provide notice to you in the event of any unauthorized utilization, divulgence, or handling of your personal data of which we become cognizant. If you become aware of such a breach of privacy, you hereby consent to undertake all requisite measures to alleviate any resultant harm.
Should you possess grounds to suspect that the security of your engagement with us and/or the personal data you have furnished is compromised, kindly promptly apprise us of such an issue by reaching out to us at the following address: juandi@mantua.co.za.
13. Disclaimer
- By accessing the websites, products, services, and/or Apps, you acknowledge and accept that you do so at your own risk. You assume complete responsibility for any potential risks or losses arising from your use of the websites, products, services, and/or Apps, as well as from any reliance placed on the information provided therein.
- While we undertake reasonable efforts to ensure the accuracy of the content within the websites, products, services, and/or Apps, we do not provide any guarantees or assurances
- regarding the quality, timeliness, operational integrity, availability, or functionality of the aforementioned platforms, nor do we guarantee the accuracy, completeness, or reliability of any information contained therein. Any representations or warranties made by our representatives do not bind us.
- We hereby disclaim any responsibility or liability for any harm, injury, damage, or loss incurred as a result of your utilization or access to the websites, products, services, and/or applications, as well as any associated content therein, unless such liabilities are mandated otherwise by applicable law.
- The opinions or assertions presented or communicated on the websites, products, services, and/or Apps do not inherently reflect our perspectives, or those of our directors, employees, and/or agents.
- In conjunction with the disclaimers stipulated elsewhere across websites, products, services, and/or applications, or within this Privacy Policy, we explicitly disclaim any warranty or representation regarding the absence of viruses, spyware, malware, trojans, destructive materials, or any other data or code that could potentially corrupt, obliterate, compromise, disrupt, disable, harm, jeopardize, or otherwise hinder the operation, stability, security, functionality, or content of your computer system, computer network, hardware, or software in any manner.
14. Contact Us
For further information about our privacy practices, enquiries, or complaints, please contact us at juandi@mantua.co.za